Thanksgiving is upon us - and there is much for which to be grateful, as we’ll hear from associates from across Nemours in the segment of the podcast, as well as in-depth associates stories from Jacksonville, Orlando  and Longwood, Florida. SEGMENT 1: Rachael Linsley is a Patient Services Specialist group lead and preceptor in Jacksonville - and her speaking voice is a familiar one to those who call to schedule an appointment for the Jacksonville clinic. It’s a job that requires grace under pressure - and it turns out she’s another of many talented singers among the Nemours family of associates.   SEGMENT 2: About two hours southwest of Jacksonville is the small town of Longwood, Florida, population about 14,000. Nemours serves the kids of Longwood with primary care services, and Ruth Rivera is one of the first Nemours associate kids and families see as a patient services specialist and team lead. From a very young age, she knew she wanted to be a health care professional. Little did she know that she would sit on both sides of the health care table: as professional and patient family member. In fact, it was in caring for her youngest daughter that she experienced the full range of what Nemours could offer. SEGMENT 3: At the Nemours Children’s Hospital in Orlando, Melissa Segura works as  a financial advocate supervisor. Her colleague, David Galindo, is a Hospital Registration Manager. Together, they talk about what it takes to create a high-performing and highly engaged team.