Stories from the associates of the Nemours Children's Health System, including a team of over 100 who helped one family's deepest desire become a reality; a colleague who found a home at Nemours simply be responding to a job posting; and a Jacksonville-based team that works to resolve payor disputes while always remembering there are real people - real children - behind those bills!  SEGMENT 1: Dr. Jay Deshpande is an anesthesiologist by training, and serves as the Chief For Quality and Safety for the Nemours Florida operation. Yet he remains focused on the patients and families he serves, as demonstrated by the story of one little girl and the Nemours team of over 100 associates that he led to help her family’s deepest wish come true. SEGMENT 2: For Shawnya Calp, discovering Nemours was like love first sight. She had no healthcare background when she responded to a job posting for an applications analyst based in Wilmington, Delaware. But as she researched the organization and met people during the interview process, she knew she had found herself a professional home - and just in the nick of time. SEGMENT 3: We visit the Nemours Central Business Office (CBO) to meet Shannon Harpe. Shannon works on the payer dispute team. It’s a role she’s had for 16 “long and happy” years. In many ways it’s a patient advocate role that she and her team treat with a personal touch.