Gloria Mendez, Shalese Bennett and Dana Smith each represent pieces in the vast and complicated puzzle that is Nemours. While no single piece on its own creates the whole of a patient's Nemours experience, the pieces fitted together provide the full depth and breadth healthcare provided in a manner that is state-of-the-art, caring, and kind.  SEGMENT 1: MRI are noisy - and noise can only serve to ramp up the nervousness of an already anxious child undergoing a scan. Nemours certified child life specialist Gloria Mendez (right), based at the Nemours Children's Hospital (NCH) in Orlando, realized that there was a better way to help explain and "normalize" the MRI experience for kids - and set about finding a way to make her idea a reality so as to improve the kids' experience, and make the job of her radiology colleagues a little bit easier.  SEGMENT 2: When NCH opened its doors for the first time in 2012, it did so with just two certified child life specialists on board. Shalese Bennett (left) is one of those foundational child life specialists who seized the opportunity to build a new team and create innovative  child-life programming.  SEGMENT 3: Dana Smith is a registration specialist with the Jacksonville Speciality Clinic. As we talked, she offered up that she is a millennial, a generation known for being social aware. In fact according to Forbes Magazine, 79% of millennial employees are loyal to companies that care about their effect on society. They believe that corporate social responsibility is key to improving life outcomes, which is exactly the reason Dana wanted to be an associate here at Nemours.