There are many moving parts in a quality healthcare system. Some can be measured and used as benchmarks for improve. Hospital re-admittance rates are one well-known example. Yet there is a very human element to healthcare. It is an intangible and nearly unquantifiable part of our work without which cannot be successful, as our guests on this episode can attest. SEGMENT #1: At the A.I.Dupont Hospital for Children in Wilmington, the Public Safety Unit is a tight-knit group. Many have worked together before as either security officers, constables or police officers with employers and police forces throughout the Delaware Valley. This engenders a camaraderie unlike any other. And it is the support and care of his fellow associates that helped support Dispatcher Michael Zenorini as he faced a personal crisis. SEGMENT #2: From the time she was a young child, Dr. Adela Casas-Melley knew she wanted to be a doctor. But the path to achieving that dream was fraught with uncertainty. Yet that didn't deter Dr. Casas-Melley, who is now an in-demand pediatric surgeon with the Nemours Children's Hospital in Orlando. SEGMENT #3: In 2002, Peter Adebi interviewed for a human resources position with Nemours. It was during that very first interview that he knew that Nemours would become his professional home. Today, Peter is the Nemours Chief Human Resources Officer, based in Wilmington, Delaware.