Across the Nemours enterprise each day, associates work diligently to keep stress and anxiety at a minimum for parents and kids. The Nemours associates featured in "Merriment and Mirth" have different methods they employ to keep stress and anxiety at bay: for one, it's working with insurance companies so parents don't have to; for another, it making a concerted effort to learn a little something about each child that crosses her path; for a third, it's simply by being a self-described "big kid."  SEGMENT 1: Who’s the the embodiment of merriment and mirth at the Nemours Jacksonville South Clinic?  ’Tis the season to think the answer is Santa Claus, but in this case registration specialist Robert Rosenbaum. He’s a 16-year associate with a background in adult orthopedics who found a home at Nemours because, he believes, he is just a big kid! SEGMENT 2: In her role as an inpatient hospital reimbursement analyst, Eladia Reyes works to help patient families get the insurance coverage their plans offer for the services their children receive at Nemours. Essentially, she wrestles for reimbursement for services so parents can focus their efforts on their child's health needs. While parents may not be aware that Eladia is working hard on their behalf, she knows exactly what parents and their kids are experiencing - she see it in black and white - and understands the importance of her success, not only for the enterprise, but for that child, his/her family, and all the children to follow.  SEGMENT 3: Patient Service Representative Erin McClintock is the first point of contact for hundreds of kids and their families each month at the Deptford, New Jersey Outpatient Clinic. Large numbers? Yes! Yet Erin makes it a point to remember little details about each patient that helps personalize their Nemours experience: their favorite school subjects, the sports they play, or the music they like. It's that kind of individual attention to detail that won Erin accolades from a grateful patient family who were impressed with her positive impact on the life of their daughter.