Teamwork is essential in healthcare. No single person can be an expert in every aspect of the field. Today’s episode demonstrates the importance of teams working together for consistency and balance in the unpredictable world of emergency medicine, the need for empathy across teams working directly with patients and families, and about developing the talents and skills of Nemours associates so they can better serve the teams with whom they work and, ultimately the patients whom we serve. SEGMENT 1: Some people like routine - the idea of knowing that their work day has a particular - and predictable - ebb and flow. Dr. Shiva Kalidindi is not one of those people. He’s a pediatric emergency physician at the Nemours Children’s Hospital in Orlando, and has been with the hospital since it opened in 2012. Despite unpredictable, 24/7 work life, Dr. Kalidindi enjoys many aspects of his work - first and foremost, his team, which provides consistency and balance to the work at hand. SEGMENT 2: When your teenaged daughter is facing major emergency surgery, your mind would likely become hyper focused on saving her life. You want and expect the best care possible from the moment you walk in the door, until you and your child leave after surgery and followup, her her health restored. Nemours registration specialist Samala Huff understands that exact situation - because she’s lived it - and she carries it with her with each patient and family she encounters at the Jacksonville clinic. SEGMENT 3: Keisha Morris is all about on-the-job performance - and not just her own. As a Nemours talent development specialist at the AI Dupont Hospital for Children in Wilmington, she’s all about helping other Nemours associates to develop their skills and talents for the benefit of the patients we serve. Here’s how she does it.