Healthcare today is a heavily data-driven field. It seems as though there is a a metric for just about everything we do as we go about our work.  Then there are the "human elements," those small yet incredibly powerful moments between people without which the healthcare experience would be incomplete.  This episode brings together three stories of the incredible immeasurable intangible acts that exemplify the important of the human element in healthcare.  SEGENT 1: Meena Davis is an administrative coordinator in the Department of Nursing and Leadership at the A.I. Dupont Hospital for Children in Wilmington. Her desire to work at Nemours is driven by her love of helping others. Yet when Meena stopped in for her podcast interview, she was nervous. For moral support, she brought with her a friend and colleague for moral support: Jessica Jordan. It turns out, Jessica has provided moral support for Meena before, and the two spoke openly about the importance of having a trusted colleague upon who one can rely for a listening ear.      SEGMENT 2: Nurse Leonine Nicoleau is part of a remarkable team that provides in-patient rehab services team at the Nemours Children’s Hospital in Orlando. According to Leonine, this team works hard to leverage their differences in order to best suit the needs of every patient at any given time, every single day - even if it is as simple as a group patient lunch, or a room full of donated board games! SEGMENT 3: Jessica Jordan from the Nemours Continuous Improvement Team returns to tell the story of an immeasurable yet vitality important connection between a patient, a paper graduation cap, and the associates who stood ready to bid celebrate the success of one young person - and bid that patient farewell after a long hospital stay.