SEGMENT 1: Administrative Assistant Monica Hicks works as part of the Department of Anesthesiology team at Nemours Children’s Speciality Care in Jacksonville, Florida.  Her position, as she points out, is that of clearing the way for clinicians to be able to do the direct clinical work that is vital to our mission. It's teamwork that permeates the work of all, with much of the credit going to department chair, Dr. Carolyn Bannister, who, in Monica's eyes, is a mentor to all.  SEGMENT 2: Registered nurse Nicole Lassik (left) see many patients with complicated diagnoses and care plans. That's because she is on the 2-West intermediate unit at the A.I. Dupont Hospital for Children in Wilmington. The range of patients on this unit is vast in terms of both age (birth to 21) and diagnosis. Yet there is one young man whose extended stay on the unit proved to be a learning experience for her and her fellow associates. SEGMENT 3: Robert Rosenbaum is a satellite registration specialist at the Nemours Jacksonville South Outpatient Clinic. He is part of a small, tight-knit team where cross-training provides peace of mind that each child will be well served from the start to conclusion of each visit.