Hugs are an important part of healing. Employing them across Nemours: priceless! SEGMENT 1: For 12 years, Myrna Rivera been a Medicaid Enrollment Specialist in Financial Services at the AI Dupont Hospital for Children in Wilmington. She helps families with kids who have special needs apply for Medicaid - and that can be daunting task - but not for Rivera, who truly enjoys her work helping others navigate the healthcare system. Recently, though, Rivera herself became ill - and it was she who needed help navigating the healthcare system - and her fellow Nemours associates were there at the ready SEGMENT 2: Anesthesiologist Dr. Amy Burns has a unique perspective on how clinicians interact with pediatric patients. It comes from her experiences growing up with two siblings with serious health issues - and inspires the compassion she brings to her work at Nemours.  who brings to her work the compassion of clinicians she saw taking care her siblings while growing up. We’ll also take the time to remember the importance of hugs with a couple of MRI techs from the Deptford, New Jersey facility. Right now, meet Myrna Rivera. SEGMENT 3: Nemours MRI tech Jenna Johnson and her colleague, Lisa, have 38 years’ experience in healthcare, and 18 years at Nemours. They have each worked in the adult health care setting, but have found that working with kids brings its own unique set of joys and challenges. They have a lot to say about the connecting with patients, letting them go, and the importance of hugs.