You’ve likely heard of emotional intelligence (EQ). Intellectual intelligence (IQ) is important. But, EQ is crucial. Especially when you work with emotional human beings on the emotionally-charged topic of money. But, how can advisors and planners seamlessly incorporate EQ principles into their practice? Beverly Flaxington, Human Behavior Coach®, best-selling author, and international speaker joined the show to break down human behavior and how advisors can apply EQ principles. We discuss: The top 5 secrets of human behavior Three specific ways advisors can apply emotional intelligence when working with clients The trust-eroding mistake most advisors make when seeking to understand goals The power of storytelling to connect and inspire (and how to use stories with clients) Improving your listening skills by listening for "nuggets" And way more! *For more resources discussed in this episode, check out www.wiredplanning.com/episode52 *For more resources and insights on mastering the human side of money (including our popular "Wisdom Round-Up" email), go to www.wiredplanning.com. *Follow Brendan for insights on mastering the human side of advice: Twitter LinkedIn