5 min listen
#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
ratings:
Length:
21 minutes
Released:
Jul 10, 2023
Format:
Podcast episode
Description
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today. Today we’re going to talk about the meaningful use of AI in the customer experience, and doing it at scale for the enterprise. To help me discuss this topic, I am joined by Shelia Anderson, US Chief Information Officer at Aflac. RESOURCES Aflac: https://www.aflac.com Pega: https://www.pega.com The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
Released:
Jul 10, 2023
Format:
Podcast episode
Titles in the series (100)
#3 Your Brand is a Relationship: Successful brands understand that customers have unlimited choices, and a two-way relationship keeps you top of mind with consumers. This is not far-fetched or unrealistic when brands approach it by solving real challenges that their clients have, and... by The Agile Brand™ with Greg Kihlstrom