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#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum
ratings:
Length:
29 minutes
Released:
Sep 15, 2020
Format:
Podcast episode
Description
Today we’re going to talk about agility in how you deliver customer experiences. While customer experience always requires a sharp focus on listening and adapting to customer needs, most companies have had to make much larger changes recently due to COVID-19 and the different rules of operation. To talk about this in more depth, I thought we’d explore an industry that often thrives on interactions in physical spaces: museums. We’re going to explore how a museum was able to adapt its methods of delivering experience in a way that not only served the temporary needs due to COVID restrictions, but also set the organization up for future success in an increasingly online world. To help me discuss this topic, I’d like to welcome Craig Langlois, Chief Experience Officer, Berkshire Museum.
Released:
Sep 15, 2020
Format:
Podcast episode
Titles in the series (100)
#1 Your Brand is a Vocabulary: How do you create a vocabulary that people inside and outside your organization will want to adopt and use to talk about you? If you create it well, it will be something that employees are able to easily use, and something that is meaningful to your... by The Agile Brand™ with Greg Kihlstrom