Storytelling is a critical skill for any leader but most of us struggle with how to do influence others.This episode will be unlike any other for several reasons:1. Filling in the Blanks filmmaker, Jon Baime shares his secrets of applying the art and science of storytelling with the CX leader in mind2. The documentary Jon shares is both shocking and captivating and reveals a long held family secret of his.3.  It also reveals a long held family secret of mine - yes, I'm in the film.Jon breakdown how he crafted the story and how you can use practical tips to master your own storytelling to make change happen!Listen to the podcast.  Watch the film on Amazon, Apple, Vudu and on demand on most cable networks.Meet JonJon's new documentary, Filling in the Blanks is currently ranked in the top 10 of Amazon and has been featured in numerous film festivals.Prior to making the documentary, Jon was a producer on Small Town, Big Deals which airs on cable channels around the US.He worked at Turner Broadcasting after a 14 year career as a producer at CNN.Jon lives in Decatur, GA.Filling in the Blanks is available on Amazon Prime, Apple Plus, Vudu, and more other cable and streaming outlets.Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter