We had such a spirited discussion that I invited my good friend Ron Ruth to join me again, to continue our talk about the customer experience. Through Ron’s speaking and training, and his lifelong addiction to all things Disney, Ron has some great perspective on how you can create a better experience for your couples and customers, right from the start. If you didn’t hear Part I, you can find it here. Enjoy!About Ron:With over 15 years experience in corporate management and 30 years as a small business owner in the wedding industry, Ron Ruth is celebrated as a fun and inventive Customer Experience Design speaker and business coach. Ron teaches entrepreneurs How to Speak Fluent “WOW!,” the language of the high-spending, loyal, raving customers they want most…a language that translates into never competing on price, again.Ron Ruth, Keynote Speaker | Customer Experience DesignWorkshop & Brainstorming FacilitatorRonRuth.comJoin Ron On These Social Channels:https://www.facebook.com/ronruthkc/  https://www.linkedin.com/in/ronruth/https://twitter.com/ronruthkchttps://www.instagram.com/ronruthkc/If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.comPlease be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com My new book: “Stop Selling and Help Them Buy Weddings & Events” is out now!It’s the book you helped me write, by asking for things that weren’t already in my other books. Get your copies today!Paperback: