26 min listen
195) #ClarityCalls - Chasing the Ultimate Customer Experience
195) #ClarityCalls - Chasing the Ultimate Customer Experience
ratings:
Length:
25 minutes
Released:
May 23, 2022
Format:
Podcast episode
Description
Great institutions are constantly chasing the ultimate customer service experience.
Once they’ve reached a threshold of excellence, how do they retain it?
That’s one of the great questions that Todd Treadway, Digital Channels Director and Senior Vice President at Provident Bank, had for me in this episode.
Todd and I had a wonderful conversation when we met at the Total Expert event Accelerate in Arizona last fall.
We took this opportunity to continue the dialogue and catch up on his experience with his firm’s digital growth journey.
Join us as we also discuss:
The evolution of personalization in customer service [8:00]
Defining the customer service experience [11:15]
The importance of building trust in approaching referrals [19:30]
Check out these resources we mentioned during the podcast:
Email Todd at todd.treadway@provident.bank
Todd Treadway
Text questions to James Robert Lay at 415-579-3004
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Once they’ve reached a threshold of excellence, how do they retain it?
That’s one of the great questions that Todd Treadway, Digital Channels Director and Senior Vice President at Provident Bank, had for me in this episode.
Todd and I had a wonderful conversation when we met at the Total Expert event Accelerate in Arizona last fall.
We took this opportunity to continue the dialogue and catch up on his experience with his firm’s digital growth journey.
Join us as we also discuss:
The evolution of personalization in customer service [8:00]
Defining the customer service experience [11:15]
The importance of building trust in approaching referrals [19:30]
Check out these resources we mentioned during the podcast:
Email Todd at todd.treadway@provident.bank
Todd Treadway
Text questions to James Robert Lay at 415-579-3004
You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Listening on a desktop & can’t see the links? Just search for Banking on Digital Growth in your favorite podcast player.
Released:
May 23, 2022
Format:
Podcast episode
Titles in the series (100)
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