35 min listen
Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks
ratings:
Length:
16 minutes
Released:
Mar 23, 2020
Format:
Podcast episode
Description
In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis. From Amazon to Louis Vuitton, from Netflix to Pret I detail various endeavours and explore the value of them and to who. These are demonstrating the adaptable nature of strong CX programme management and will act as inspiration, as well as idea sets to all.My name is Christopher Brooks, a practicing global CX consultant and mentor with over 15 years CX transformation programme experience behind me.
Released:
Mar 23, 2020
Format:
Podcast episode
Titles in the series (49)
Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks by Customer Experience Superheroes