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    Customer Experience Superheroes

    Customer Experience Superheroes

    Customer Experience Superheroes

    ratings:
    Length:
    49 episodes
    Language:
    English
    Format:
    Podcast

    Description

    Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 49 episodes

    Title

    Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt

    In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading ...

    31 minutes
    		Apr 12, 2024

    Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus

    Can you be a double CX Superhero? With Prof Dr Phil Klaus we believe so because this is...

    40 minutes
    		Feb 09, 2024

    Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad

    In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden ...

    40 minutes
    		Jan 30, 2024

    Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko

    There are many aspects of customer experience. No one person can have a satisfactory de...

    48 minutes
    		Nov 02, 2023

    Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher

    We kick of series 12 of the CX superheroes podcast series with an industry legend. Ther...

    40 minutes
    		Sep 14, 2023

    Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills

    John Sills, author, CX consultant and former head of customer innovations, is the lates...

    43 minutes
    		Jun 29, 2023

    Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle

    There is a lot of waffle on employee engagement and employee experience. Most of it is ...

    36 minutes
    		May 24, 2023

    Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz

    There is one content producer in the CX Community we have wanted to have as a guest for...

    32 minutes
    		May 03, 2023

    Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds

    In Lexden's latest CX Superheroes podcast episode we kick off series 11. And what bette...

    42 minutes
    		Apr 04, 2023

    Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski

    Every once in a while you meet, or as in the case of CX Superheroes podcast host Christ...

    34 minutes
    		Feb 22, 2023