Steven, Alex and Elliot discuss the challenges presented by the COVID-19 pandemic for legal operations, particularly relating to business continuity. They cover: * The history of legal operations, how it has matured as a discipline and the influence of groups such as CLOC and the ACC * Permanently mobile workforces, the challenges this creates and how to maintain personal relationships and connections in a physically separated working environment * Whether or not paper is "dead", and how the pandemic has affected this trend * The extent to which corporates should be concerned about their law firms' business continuity strategies and procedures * Why change management is more important than ever * The importance of data and metrics, both to assess the impact of disruption and to help with planning for future events * Steven's views on the future of legal operations and why collaboration, integration and data will play a key role LINKS Steven O'Donnell on LinkedIn: https://www.linkedin.com/in/stevenodonnell1 Mitratec's Business Continuity Transformation Center: https://mitratech.com/business-continuity-transformation-center/