Mitch, Alex and Elliot discuss the idea of Legal Service Balance, including:(1) What it is and how to achieve it(2) How to analyse the work done across a law department and group activities according to their risk and alignment to core business(3) What type of resource should be applied to different work groupings(4) How organisations are partnering with their law firms to drive innovation, including the example of Microsoft’s Strategic Partner Program(5) How law firms are responding to the changing market by embedding technology in their service offerings(6) Atrium, Slater & Gordon and Shine as examples of law firms trying radically different models(7) Mitch’s view on the future of the legal industrySPONSORThis episode is sponsored by the ACC, In-House Counsel Day which is coming up in Melbourne on 4 March 2020. Follow the link below and use the discount code ‘TLOP20’ for 10% off your ticket.https://bit.ly/2U1fkjrLINKSMitch’s first book, “Avoiding Extinction: Reimagining Legal Services for the 21st Century”: https://amzn.to/396olMWMitch’s second book, “The Great Legal Reformation: Notes from the Field”: https://amzn.to/39c2EezDaniel Pink’s book, “Drive: The Surprising Truth About What Motivates Us”: https://amzn.to/2wd1LDQMitch’s website: http://kowalski.ca/Mitch on Twitter: https://twitter.com/MEKowalskiMitch on LinkedIn: https://ca.linkedin.com/in/mitchkowalskiFour quadrants diagram: https://bit.ly/2I7OGOT