Elliot and Alex interview Katrina Gowans to discuss legal transformation and knowledge based working for in-house teams. Katrina is the National Legal Transformation Lead at Origin Energy, a leading provider of energy to homes and businesses in Australia. They covered:* (5:12) How Katrina became National Legal Transformation Lead * (9:28) The importance of setting a vision for any transformation plan * (13:33) Change management considerations * (16:19) Strategies to “cut through” and get your message to busy people * (21:22) Overcoming skeptics and change resistors * (26:44) The next phase - knowledge based working * (31:59) How to instil cultural change * (43:58) Maintaining a knowledge base * (45:50) The future of legal operations LINKSKatrina Gowans on LinkedIn: https://www.linkedin.com/in/katrina-gowans-40986942/Centre for Legal Innovation on LinkedIn: https://www.linkedin.com/company/centre-for-legal-innovation/Centre for Legal Innovation’s website: https://www.cli.collaw.com