Daniela, Alex and Elliot discuss eBay's approach to legal operations, including: * The structure of eBay's legal ops function * Why eBilling was chosen as the function's first major deliverable * The importance of eBay's legal tech roadmap and its alignment with the organisation's wider strategy * How to measure the success of a technology implementation and whether quantitive or qualitative measures are preferred * Whether technology implementations are more or less challenging within technology organisations compared to other types of organisations * Daniela's view on the most pressing issues facing in-house legal that legal ops can address LINKS: Daniela Dwyer on LinkedIn: https://www.linkedin.com/in/daniela-dwyer-79280825/