Raised in NH, Jonathan Horowitz attended Rice University then South Texas School of Law. After graduation Horowitz spent 5 years practicing law before joining Lasco Enterprises in 2005 as Vice President of Marketing and Communication and later as their Chief Brand Officer. As a partner Horowitz helped oversee the growth of the business for 10 years, to more than 15 locations and 600+ employees. Today Horowitz serves as CEO for Legacy Restaurants group which consist of The Original Ninfa's on Navigation and 3 Antone's Famous Po' Boys locations. Show notes… Favorite success quote or mantra: "Treat people well and they will treat you well." In today's episode with Jonathan Horowitz, we discuss: Treat EVERYONE WELL, not just your customers Important to be perceived as someone who is easy to work with Self-awareness is key Switching dreams/plans early in life Opportunities from cold call emails Getting into the industry Admitting when you need help Scaling a small restaurant Creating a concept that is welcoming to ALL kinds of people Strength-based leadership Leveraging your story for marketing The importance of getting people to walk through your door Relationship marketing Growing your business through growing your brand Avoiding isolation Consistency Even if things are good they can always be better Collectively deciding what is better in terms of operations, don't adjust without discussion Make your staff feel involved and invested Simplicity is key Seeking advice from other restauranteurs in your community, don't live in a bubble, avoid isolation Today's sponsor: Gusto offers modern, easy payroll, benefits, and HR to small businesses across the country — they were even named best online payroll by PCMag. And as a listener, you’ll get three months free when you run your first payroll. Sign up and give it a try at Gusto.com/unstoppable.  BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more. Revel Systems integrates front of house and back of house operations into a single dashboard. Designed to increase security, stability, ease of use, and speed of service, Revel’s streamlined ecosystem provides businesses with the right tools to grow. Learn more at revelsystems.com/unstoppable.   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Empathy What is your biggest weakness? Procrastination What's one question you ask or thing you look for during an interview? What would your previous subordinates or direct-reports say about you? How have you developed people? What's a current challenge? How are you dealing with it? Labor market. Cast a broader net. Share one code of conduct or behavior you teach your team. Be honest What is one uncommon standard of service you teach your staff? Contribute to your community at all times What's one book we must read to become a better person or restaurant owner? We Fed An Island GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's the one thing you feel restaurateurs don't know well enough or do often enough? Get training in disciplines with which they're not familiar. What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations? bMobile route software If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Do no harm Contribute to your community Take care of your people Contact info: Legacy Restaurants website Thanks for listening! Thanks so much for joining today! Have some feedb