In this episode with Michael and Heather Harrell, we discuss how Michael and Heather got there start in the industry, why they love the work they do, having a well balanced partnership, staying in your lane, having a daily regimen or routine, not losing the human element as you expand your business, working for a chain or franchise to learn operations, the transition from a corporate operation to mom and pop, where to get help with your business plan, testing your menu, never under-valuing your knowledge, treating everyone with respect (they could be your future investor), and much more! Michael Heather Harrell got his start in the restaurant industry working in and opening Outback Steakhouses and Carraba's. As Carraba's grill started expanding and cutting corners, Michael began to lose interest and passion for the brand. The Harrell's decided to break out on their own and in 2014 they founded 11th and Bay Located in Columbus, GA.