What do you think makes a good leader in a crisis?Most people think that a "good" leader in a crisis is someone who makes the right decisions, has a special talent, or has a natural "level-headed" approach ... but this misses something big! You need to hear this episode.I host Craig Dunaway, COO of Penn Station East Coast Subs, who shares the simple action that all leaders can take to turn a crisis into a big opportunity that strengthens the organization.If you’re not already familiar with it, Penn Station East Coast Subs is a regional sandwich chain based out of Cincinnati, OH. It operates in 15 states throughout the Midwest, and has 319 locations, of which only 1 is company owned and the rest are franchises. He’s worked there for over 23 years and been a huge part of their explosive growth. Craig’s background also includes 15 years of public accounting.Craig graduated from Indiana University Southeast and served as captain of the basketball team. LinkedIn Profile https://www.linkedin.com/in/craig-dunaway-3462057Company Link: https://www.penn-station.com/What You’ll Discover in this Episode:What he learned as an executive during a credit card breach.When “Baptism by Fire” accelerated his own developmentWhen a 7th Grade basketball practice turned in a leadership lesson.Why the pandemic created the perfect opportunity for their business to grow.On becoming a “People-First CPA”.How you instill the “whatever it takes” mindset in your team.The question you should ask before starting a franchise.Three keys to running a profitable franchise.A time when being himself literally paid off.-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter