In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board members Red Russak and  Soumeya Benghanem welcome Julie Seto (Microsoft) and Aneesha Kommineni (Google) as they discuss how human-centered design and engineering can help PMs. Learning more about HCDE is one of the important skills a good PM should have because it lets PMs better understand what the people need and help make a more efficient design.
 
Disclaimer: All opinions of the speakers are their own.
 
Support for How to Succeed in Product Management is brought to you by Apptentive, which enables product managers to measure shifts in customer emotion and gather actionable feedback across the mobile customer journey. To learn more, go to Apptentive.com/UW.
 
What to Listen For:
00:00 Intro
06:31 How is HCDE related to other concepts
08:15 Similarities and differences
11:17 Tips for hiring people who have different biases
13:21 Combine different research methodologies
15:06 Design culturally neutral experiences
15:55 Why is human centered design important to learn?
19:20 The use of HCDE in your job
25:33 Tension between human centered design and business objectives
30:02 Differences in applying HCDE in a B2B vs B2C product
37:50 Considering geographical and cultural aspects while designing the product in enterprise
41:50 Resource or bootcamp recommendations
44:44 When someone says no about your human centered design feature
47:52 Universal design vs human centered design
49:06 Final thoughts