Have you ever found yourself in a situation where you’ve thought ‘You just could not make this up’? Today Jonathan, Mike and Lisa discuss their experiences as customers and as business analysts. They range from the sublime (luxurious upgrade, anyone?) to the ridiculous (a multi-million pound project with no agreed scope… two years in). Hear about Jonathan’s nightmare coach journey, Lisa’s broadband switch horror and Mike’s discovery of a business process involving a rubber-stamp and a shredder. You won’t be disappointed! AssistKD provides training, apprenticeships and consultancy services throughout the UK and internationally. Click here to view AssistKD’s extensive choice of classroom (virtual and in house) and e-learning courses.