“What you do internally shows up externally.”This week on Be Customer Led with Bill Staikos, we’re having a conversation with Ram Parimi, head of customer strategy & insights at Blend, a FinTech firm that focuses on bringing simplicity and transparency to financial services so more consumers can gain access to the world’s financial resources. Throughout the interview, we dive into what it means to be customer-first, how to adapt to market dynamics, how to cater to ever-evolving consumer expectations, the future of fintech, and more.[00:32] Ram’s Journey – How Ram’s career, which started in music production, eventually evolved into customer strategy and the story of Blend and what they offer to their customers.[04:03] Customer-first Approach – Ram dives into what a customer-first approach means in the fintech space and how Blend enables a customer-first experience.[09:33] Industry Dynamics – Consumer lending space is changing rapidly, with lots of new players coming into the market with new innovative products. Ram shares his thoughts on how Blend is responding to these changes.[15:19] Consumer Expectations – What the modern consumers expect from financial & banking services, and how the fintech space can prepare to cater to these consumers.[20:02] The Future – Ram shares his takes on how the lending space may change in the next few years.[26:17] leaders and Inspiration – Ram talks about his sources of inspiration and some of the leaders and inspiring personalities he looks up to.Connect with RamLinkedIn: linkedin.com/in/ramparimiWebsite: www.blend.comDisclosure:This podcast contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements generally relate to future events, future performance or expectations and involve substantial risks and uncertainties. Forward-looking statements in this podcast may include, but are not limited to, our expectations regarding our product roadmap, future products/features, the timing of new product/feature introductions, market size and growth opportunities, plans for future operations, competitive position, technological capabilities and strategic relationships. The forward-looking statements contained in this podcast are subject to risks and uncertainties that could cause actual outcomes to differ materially from the outcomes predicted. Further information on these risks and uncertainties are set forth in our filings with the Securities and Exchange Commission. All forward-looking statements in this podcast are based on information available to Blend and assumptions and beliefs as of the date hereof. Except as required by law, Blend does not undertake any obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise.