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Peter Voss on Conversational AI and CX Impact

Peter Voss on Conversational AI and CX Impact

FromBe Customer Led


Peter Voss on Conversational AI and CX Impact

FromBe Customer Led

ratings:
Length:
34 minutes
Released:
Jan 4, 2023
Format:
Podcast episode

Description

The current generation of chatbot technology utilized in business and consumer settings has significant shortcomings, such as a lack of long-term memory, interactive learning, deep contextual knowledge, and the inability to reason or explain itself, making conversing in a meaningful manner impossible. Our guest today is Peter Voss, the founder/ CEO/ chief scientist at AGI Innovations & Aigo.ai. Aigo.ai is the most sophisticated platform available for natural language interaction. It is implemented utilizing 'The Third Wave of AI,' a cognitive architecture resembling the brain. In this episode, Peter explores the past, present, and future of conversational AI and its impact on the user experience.[01:06] Peter's Journey - Peter recounts his professional journey, mentioning a couple of defining moments in his career. [04:53] Aigo.ai - We discuss Peter's company and the products he and his team deliver.[07:16] Levels of Chatbots - Evolution of conversational AI technology. [11:31] Use Cases - Peter highlights some of the fascinating use cases he has observed, mentioning the B2C and B2B applications and the most significant issues with tech support in conversational AI. [21:33] Conversational AI - How will conversational AI technology affect our advancement as customers, and how will it improve our lives as individuals? [27:37] The Future – Peter outlines his predictions for the future of technology and his hopes for its improvement.Resources:Connect with Peter:LinkedIn: linkedin.com/in/vosspeter/Website: aigo.ai/
Released:
Jan 4, 2023
Format:
Podcast episode

Titles in the series (50)

We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com