“I think the next battlefield is the ecosystem; whoever the smart one will follow and build or learn from it.”Steven Moy, CEO of Barbarian, joins today's episode of Be Customer Led. Barbarian is an agency that is obsessively focused on utilizing technology to eliminate friction, leveraging data to fuel new ideas, and harnessing creativity to bring new products and services to life for their customers. Its principal objective is to assist clients in transforming and disrupting their industries. Throughout the episode, Steven shares his expertise and experience with client needs, how they are growing, and how they are influencing new technology.[01:33] Steven's Journey - Steven relates his tale, which includes numerous twists and turns, and discusses how he believes this journey has provided him with a greater perspective on his current role as CEO. [22:28] Customer Needs – Customer requirements change and evolve at a breakneck pace. Also, the pandemic has significantly altered and has undoubtedly accelerated that alteration. Steve discusses the important tendencies he observes in those shifts in needs. [30:51] Digital Convenience and Personalization – Steven provides an overview of his stance on digital convenience and customization to fulfill client needs.[39:28] Digital Frontiers - Steven talks about the digital horizons that interest him the most.[15:47] Steven's Inspiration – In response to the episode's final question, Steven shares where he finds inspiration.Resources:LinkedIn: linkedin.com/in/stevenmoy/Website: wearebarbarian.comTwitter: twitter.com/Steven_P_Moy