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    Be Customer Led

    Be Customer Led

    Be Customer Led

    ratings:
    Length:
    50 episodes
    Language:
    English
    Format:
    Podcast

    Description

    We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.

    Visit us on www.becustomerled.com
    Language:
    English
    Format:
    Podcast

    Episodes1 - 10 of 50 episodes

    Title

    Amanda Ono on Migrating from Customer to Employee Experience

    This week’s episode of the Be Customer Led podcast features Amanda Ono, Chief Human Res...

    32 minutes
    		Feb 24, 2023

    Kimberly Wiefling on Developing Culture and Leadership That Has Impact.mp4

    Today's episode of Be customer Led features Kimberly Wiefling, founding member & global...

    31 minutes
    		Feb 08, 2023

    Joe Fisch on How CEOs Can Focus on the Customer

    The CEO of Wine Access, Inc., Joe Fisch, joins Bill Staikos on this week's episode of B...

    29 minutes
    		Feb 01, 2023

    Stacy Salvi on Wearables and the Customer Experience

    This week on Be Customer Led with Bill Staikos, we interview Stacy Salvi, Vice Presiden...

    27 minutes
    		Jan 25, 2023

    Janet Polach on Leadership

    Janet Polach, executive coach, speaker, author, and retired marine, joins Bill Staikos ...

    29 minutes
    		Jan 18, 2023

    Trey Hoffman on Building out a Customer Experience Team

    Trey Hoffman, Vice President of Customer Experience at Fleetio, joins the Be Customer L...

    38 minutes
    		Jan 11, 2023

    Peter Voss on Conversational AI and CX Impact

    The current generation of chatbot technology utilized in business and consumer settings...

    34 minutes
    		Jan 04, 2023

    Adam Nash on the Product Experience

    “Part of the instinct of getting started with new products, for me, is starting with re...

    33 minutes
    		Dec 15, 2022

    Fred Reichheld on the Importance of Customer Love

    “The best gift you could give your employees is to put them in a position where they ca...

    34 minutes
    		Dec 07, 2022

    Alicia Roach on Strategic Workforce Planning

    “A core part of what we do through strategic workforce planning is translating that pur...

    32 minutes
    		Nov 30, 2022