The men and women behind direct mail production are often the unsung heroes of the fundraising process. As the nonprofit sector copes with the impacts of COVID-19 the vital and intricate role of direct mail production has been thrust into the spotlight. Ben Harris, President of Production Solutions, is someone who understands that role as well as anyone in the industry. In this interview he and Dan discuss the latest updates on the direct mail supply chain, the impacts of social distancing on production timelines, and the status of postal delivery. Ben also shares his thoughts on the bravery and resilience of production and postal workers and how COVID-19 could change the nonprofit sector forever. If you’re concerned about getting your mail out and getting it out on time this is an interview you won’t want to miss.