Have you ever had a bad experience at Chick Fil A? Probably not, and if you have it's probably few and far between. Chick Fil A has created a high standard when it comes to customer experience, and we all have a lesson to learn from them. When a customer calls you, how do they feel after? A positive customer experience makes all the difference in retaining clients, and your reputation when acquiring a new client. Listen in to todays episode for some sound advise for Alex on how to create a welcoming, effective customer experience.