36 min listen
Tips & Talk 52 – How Good is Your Customer Service? Really?
Tips & Talk 52 – How Good is Your Customer Service? Really?
ratings:
Length:
10 minutes
Released:
Mar 2, 2022
Format:
Podcast episode
Description
I heard something a long time ago, during my corporate days, and it’s one of those statements that holds true over time.
“Don’t tell people you have great customer service, show them.”
It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But actually following through on it is where the majority of businesses fail. They talk one thing and do another.
It’s surprising because having top-notch customer service, in the majority of cases, doesn’t add to the costs of running a business. Going the extra mile and adding in special touches is more a matter of planning and implementing a process than anything else.
Most businesses pay very little attention to this. So why should you? Repeat business – that’s why.
I want you to think about your customer service? Not what you say but what you’re really doing? I break this review into 2 categories. That’s what we talk about in today’s show.
Join my https://www.facebook.com/groups/GiftBizBreeze (FREE Gift Biz Breeze FB Community) where you’ll have the chance to learn and hang out with other inspirational makers just like you.
If you found value in this podcast, make sure to subscribe so you automatically get the next episode downloaded for your convenience. Click on your preferred platform below to get started.
Also, if you’d like to do me a huge favor – please leave a review. It helps other creators like you find the show and build their businesses too. You can do so right here: https://ratethispodcast.com/giftbizunwrapped (Rate This Podcast)
“Don’t tell people you have great customer service, show them.”
It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But actually following through on it is where the majority of businesses fail. They talk one thing and do another.
It’s surprising because having top-notch customer service, in the majority of cases, doesn’t add to the costs of running a business. Going the extra mile and adding in special touches is more a matter of planning and implementing a process than anything else.
Most businesses pay very little attention to this. So why should you? Repeat business – that’s why.
I want you to think about your customer service? Not what you say but what you’re really doing? I break this review into 2 categories. That’s what we talk about in today’s show.
Join my https://www.facebook.com/groups/GiftBizBreeze (FREE Gift Biz Breeze FB Community) where you’ll have the chance to learn and hang out with other inspirational makers just like you.
If you found value in this podcast, make sure to subscribe so you automatically get the next episode downloaded for your convenience. Click on your preferred platform below to get started.
Also, if you’d like to do me a huge favor – please leave a review. It helps other creators like you find the show and build their businesses too. You can do so right here: https://ratethispodcast.com/giftbizunwrapped (Rate This Podcast)
Released:
Mar 2, 2022
Format:
Podcast episode
Titles in the series (100)
009 – People are Attracted to Happy with Eileen Cyrus of Just Because IYQ Tea Room by Gift Biz Unwrapped