Welcome back to a new episode of the Humans of FinTech Podcast! And this time Nadia is delighted to be joined by VoxSmart's Group Chief Commercial Officer, Alan Giles.This episode is an actionable walkthrough of authentic inclusion in the workplace. Alan shares his outlook on the professional environment, stressing how important it is that you create an environment in which people are able to fail- and also speak openly about these failures so that you can learn and grow. We also look at relationship building, particularly in the sales realm. Empathy and genuine are the buzzwords of this topic, and Alan imparts his experience and insights into building relationships that go beyond your favourite football team or car.And we also get Alan's call to action: Be the change. Take the opportunity to make a difference; don't simply walk by and think it will be somebody else's problem to solve."Ask the why. Analyse the what. And then make the how happen."Thank you Alan for joining us on the Humans of FinTech Podcast.