We are in the people business. Having a great people program is a critical part of being able to thrive as a small business since the degree to which you care for your people, and they feel cared for, directly impacts how they care for the business and its customers. Now, more than ever, we need to lean into creating a people-first strategy for doing business in the future and today we will be learning from one of the best in HR the foundational elements that contribute to a great people program in your shop.  Dana Goodwin is an HR consultant working with clients in specialty coffee, food service, and retail. She partners with leaders to create intentional people programs and help find solutions to HR challenges. Her specialties include workplace culture, recruiting operations, and retention strategy.  Dana has been working in retail and hospitality for over 20 years. She holds a master's degree from the University of Gastronomic Sciences in Colorno, Italy and has led teams and recruiting and HR operations at Eataly, Dickson's Farmstand, and Blue Bottle Coffee.  This is a very good conversation the covers a wide range of HR related strategies, and concerns. I hope this empowers you in your efforts to truly care for your people in a systematic and intentional way.  You will learn about: Communication and transparency   Leading while being vulnerable Approaching your staff in a crisis Creating space for focusing on people Asking questions and listening  The power of consistency and follow up Managing the tension of the employer-employee relationship  Setting expectations and giving clarity Planning and systems Tracking  Navigating legalities    Links:  Dana is offering the KTTS audience free 30 minute advisory calls! Contact her here: LinkedIn Dana@danazgoodwin.com More resource: EEOC Website   Related Episodes: 123 : The 10 Essentials of a Barista Manual 104 : How to Deliver Difficult Feedback w/ Tom Henschel 151 : How to React and Respond to Negative Feedback The Affirmation Vacuum Feedback Culture 194 : Encore Episode! Leadership in the Cafe 213 : Coping with Corona using Emotional Intelligence w/ Andrea Hoban   Join the community! Keys to the Shop on Mighty Network     The BEST in commercial coffee equipment www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks?  www.pacificfoods.com/food-service