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    How Comcast Built A Winning Social Media Customer Service Team

    How Comcast Built A Winning Social Media Customer Service Team

    FromSocial Pros Podcast

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    How Comcast Built A Winning Social Media Customer Service Team

    FromSocial Pros Podcast

    ratings:
    Length:
    47 minutes
    Released:
    Feb 21, 2017
    Format:
    Podcast episode

    Description

    Jared Schultheis, Executive Director of Digital Care at Comcast, joins the Social Pros Podcast to discuss how a Fortune 500 global telecommunications heavyweight utilizes social care to respond to hundreds of customers in real-time. Special thanks to our sponsors: Salesforce Marketing Cloud (The Future of Ads: bit.ly/salesforceads) Emma (Your Brain on Email: 11 Designs People Can’t Resist: bit.ly/emailbrain)
    Released:
    Feb 21, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.