Hospitality 1.0

By Robert Dennison

Professional  guide covering all aspects of hospitality service in restaurants and  club and resort communities. Perfect for first-timers, college and high-school students , single moms and career-seekers. Tips for career minded who are on a path to management in the industry. 1st in a series. 

• Language: English
• Publisher: Robert Dennison
• Release date: Nov 25, 2023
• ISBN: 9798223941033

Robert Dennison

Robert Dennison is an experienced Hospitality  Professional having held resort and restaurant positions in Florida, Colorado, Washington  State and North Carolina for over 40 years.  His professional experience includes culinary expertise and multi-cultural life experience in Rio de Janeiro, New York City and Seattle, W.A.  He currently  resides in Highlands,  N.C.

Book preview

Hospitality 1.0

Adventures in Hospitality

Beginner to  Professional in the  Service  Industry

Ins and Outs of the Restaurant Industry from Professionals on the ground and in the field.

By Robert  Dennison

Introduction

Good evening, welcome, I’ll be taking care of you tonight....

The above is a common introduction to a table of diners, widely used in the Service Industry. However it’s really the tip of the iceberg when it comes to professional service. In this e-book  I will cover the following ‘need to know’ concepts:

Types of Employment and Duties of each

Employer types and Styles

How to cater to Customers: Table Service 

Sales/Service Technique

Using P.O.S. (point of sale) Systems

Food/Wine Knowledge

Kitchen Etiquette

CHAPTER ONE

Benefits of Employment in the Hospitality Industry

Who can benefit from a job in the Service Industry?  Some of us may be just starting out and looking for work or may find ourselves in tight financial circumstances.  We’re in high school, just graduating and heading to college, taking a year off from school, changing jobs, newly laid-off, a single parent, or even eyeing the Hospitality  industry as a career option. (In fact there are college level courses in this career path). Some of us also consider online self- employment, at-home sales or marketing, local or family employment, ETC.

Is tiptoeing into the Hospitality industry a solution?  For some, absolutely.  But there are pitfalls as well as many benefits, and always the promise of a career path, a path that can expand into other fields. What follows is a step-by-step, in-depth method into the principles and practices of the industry.

Customer Service is a general, catch-all term that can apply, from a professional point of view, to country clubs/Resorts, hotel properties, restaurants of all types, coffee shops, bakeries, retail stores and even online marketing and online retail sales. This pamphlet concentrates on restaurants and clubs but the discussion and concepts can also easily apply to retail sales or online marketing. The key is the hidden value in the concept:  HOSPITALITY!

Next, connecting you to tips, tricks, methods and Knowledge for navigating the sometimes chaotic waters of the Hospitality (or Service) industry.

CHAPTER TWO

Types of Hospitality Employment

The most common position for an aspiring job- seeker is a Server position, a.k.a. Waiter or Waitress.  While often seen as not a real job the term is deceptive and hides its importance.  Most good clubs, resorts restaurants and hotels rely on good sales people, and this is really what the term means, despite common usage.  It covers a range of