Call Centre Times Book 1

By Brian Von Blimp

The call centre world as experienced by Brian a tenured German BPO rep that lived and worked in Asia. Fed up of a regimented life in Germany he emigrated for a new start.

In a Bangkok call centre there was a boss who was a top seller. His experience was shown and taught to his team including Brian. There were more issues than tissues and several weren't happy; this was balanced out by good sales and incentives. A war of words with a supervisor threatened to collapse the account. This was just one of Brian's call centre experiences.

The cost of being an agent is looked at like the lack of a normal life due to night work. The good side gets a mention like client bought pizza and getting a sale. Some agents give it their all including their life or other great cost. The poems are of different moods and styles. This highlights the call centre work and culture. It’s always changing and never static.

Read about it in this first book of a series of three. It's not just phone calls and metrics. Call Centre Times is a contemporary poetry collection set in a high tech world. Brian spent his time between Manila Philippines and Bangkok Thailand. This is his journey from newbie rep to experienced tenured agent. The emotions here are typical of the job. If you work in the BPO industry or are thinking of doing so or simply want to learn more this book is for you.

• Language: English
• Publisher: Nick's Poetry Books
• Release date: Aug 29, 2023
• ISBN: 9798215782804

Brian Von Blimp

Brian Von Blimp is into many things. Writing is one. His varied work includes poetry, prose and stories on a variety of topics. Brian loves getting tattooed, hiking the hills, listening to alternative music, drinking beer and living a simple but fulfilling life. Check his work out. He's working on new stories and poetry collections. His writing career is new and he looks forward to writing varied poems and stories. He was born in Germany and likes to travel. His working career includes call centre work.

Book preview

CALL CENTRE TIMES BOOK 1

Brian Von Blimp

I M P R I N T

CALL CENTRE TIMES BOOK 1 by Brian Von Blimp or other named writers where stated.

© 2023. Brian Von Blimp or other named writers where stated. All rights reserved.

Author: Brian Von Blimp

Contact: [e-mail]

If you liked the book, then recommend your friends to download their own copy. Thank you very much for respecting the work of the author!

This ebook, including all its parts, is protected by copyright and must not be copied, resold or shared without the permission of the author.

Copyright 2023 Brian Von Blimp or other named writers where stated. All rights reserved.

Only a single paragraph maybe used for reviewing purposes. Credit Brian Von Blimp or other named writers where stated as author.

Disclaimer:

This book is a work of fiction. Any resemblance to any person, living or dead, is purely coincidental. The names of people, places, and/or things are all created from the author’s mind and are only used for entertainment.

Cover photo by P.J. Reed.

Other photos by Brian Von Blimp or named sources.

Photo by P.J. Reed

Contents

Introduction

CALL CENTRE TIMES BOOK 1

Bio

Introduction

The call centre world as experienced by Brian a tenured German BPO rep that lived and worked in Asia. Fed up of a regimented life in Germany he emigrated for a new start.

In a Bangkok call centre there was a boss who was a top seller. His experience was shown and taught to his team including Brian. There were more issues than tissues and several weren't happy; this was balanced out by good sales and incentives. A war of words with a supervisor threatened to collapse the account. This was just one of Brian's call centre experiences.

The cost of being an agent is looked at like the lack of a normal life due to night work. The good side gets a mention like client bought pizza and getting a sale. Some agents give it their all including their life or other great cost. The poems are of different moods and styles. This highlights the call centre work and culture. It’s always changing and never static.

Read about it in this first book of a series of three. It's not just phone calls and metrics. Call Centre Times is a contemporary poetry collection set in a high tech world. Brian spent his time between Manila Philippines and Bangkok Thailand. This is his journey from newbie rep to experienced tenured agent. The emotions here are typical of the job. If you work in the BPO industry or are thinking of doing so or simply want to learn more this book is for you.

CALL CENTRE TIMES BOOK 1

(The call centre world as experienced by Brian a tenured German BPO rep that lived and works in Asia)

Night Day Educate

Brian worked on 2 very different education accounts

One was UK based with 6 main call drivers

3 of these had sub topics of varied concerns

He took calls off teachers needing help

He was trained on all 6 main concerns

But only took calls on 3 of them

47% of the reps resigned

The other account was very different

Like comparing a bicycle to a truck

It was a very hard US account

He listened to the customer

Then clicked an onscreen prompt

And a computer voice spoke aloud!

People asked about courses

It was all fine education improved lives

Plus Brian persevered in hard accounts

Maybe one day he’ll go back

To do the other 3 concerns

Or a different school account

sales

the way you feel inside/this is sales/nothing else is like this/that's why you feel this way

Vexations

Tell the boss how you really fucking feel

His job totally fuckin sucks and he does as a boss

Blame him for you having no sales!

As he’s in charge and talks to the client

Who sends over new leads you call

Give me some good leads and you’ll get sales

Simple as that give me old shit leads

What do you expect me to get nothing?

Why I feel frustrated and pissed off!

Unlike the clicky bosses who click along

And most of the other reps with a sale each

Give me a sale and I’ll feel a bit better

If the right offer comes up see you later

Wannabe Allen

The wife allowed her husband to have multiple lovers

At the same time but not all in the same bed!