Customer Relations: The Dynamic Manager’s Handbook Of Customer Satisfaction
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About this ebook
Repeat sales are generally more profitable than new ones, so smart companies work hard to build a base of satisfied customers. This handbook uses real-world examples to give you dozens of ideas for making your customers want to come back again.
“Seven Ways To Wow Your Customers” describes how little surprises can create a warm spot for your business in the customer’s heart.
“Case Study: Selling to Off-Roaders” explains how knowing your customers pays off, especially in specialty or niche markets.
“First Impressions” shows you how to evaluate the first impression you make on your customers and how that shapes your future relationship with them.
“Welcome All Newbies” points out some of the pitfalls of dismissing the first-time buyer as too much trouble to deal with.
Dave Donelson
Dave Donelson’s world-roving career as a management consultant and journalist has led to writing and photography assignments for dozens of national publications. The Dynamic Manager's Guide series is based on his work with hundreds of business owners and managers as well as his own experiences as a successful entrepreneur. He is also the author of Creative Selling: Boost Your B2B Sales and two novels, Heart Of Diamonds and Hunting Elf.
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- Rating: 4 out of 5 stars4/5Some very good points given. Quick and easy read.
Book preview
Customer Relations - Dave Donelson
Customer Relations:
The Dynamic Manager’s Handbook Of Customer Satisfaction
by Dave Donelson
Donelson SDA, Inc., Smashwords Edition
Copyright 2011 Dave Donelson
ISBN: 978-1458076984
A note from the author
The Dynamic Manager Handbooks are for entrepreneurs, managers, and others who want to succeed in small business by learning more about management techniques, operations, and best practices. Each volume in the collection is devoted to a single topic. The material was extracted from the Dynamic Manager Guides, my series of books based on my experiences as a business journalist, consultant, and entrepreneur.
Table Of Contents
Chapter 1 - Seven Ways To Wow Your Customer
Chapter 2 - Case Study: Selling To Off-Roaders
Chapter 3 - First Impressions
Chapter 4 - Welcome All Newbies
About Dave Donelson
Chapter 1
Seven Ways To Wow Your Customers
Surprises work really well when they come later, after the customer has started to forget the last time they did business with you.
If you want to keep your customers coming back to your business, give them a surprise. Do something unexpected for them, and your name will earn a prominent place in their mental filing cabinet securely placed with Stores to return to
and Service providers to recommend.
The surprise you give your customers doesn’t have to be a big one. In fact, it’s the small touches that resonate with meaning, that make them feel like their order is more than just another job on your list. In fact, it was a little thing that sparked this idea for me. We got a Christmas card from Ed Plante Auto