The Chocolate Conversation: Lead Bittersweet Change, Transform Your Business

Written by Rose Fass

Narrated by Karen Saltus

The single factor that determines success or failure in big business today is conversation. Great leaders use public and private conversation to send a clear message, cultivate a common worldview, set high standards and reachable goals, and uncover concerns that can undermine an organization. So what conversation are you, as a leader, having with your team? Experienced change consultant Rose Fass explains how too often we think we're having the same conversation - about “dark chocolate,” for instance - only to be referring to three different things: milk, white, or bittersweet varieties. She shows us how to first establish common ground that leads to an effective discourse for addressing relevance, growth, and scaling: the three most important issues she sees in business today. In a light-hearted and humorous way, Fass shows how leaders can avoid a meltdown and instead drive transformation through the way they communicate in a language that all stakeholders can understand.

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• Language: English
• Publisher: Ascent Audio
• Release date: Mar 1, 2014
• ISBN: 9781469028057

Rose Fass

Rose has the unique gift to take a mess, and quickly put in place effective steps to reach desired outcomes. She is a natural facilitator who can connect with all types of individuals at all levels of an organization from the C-suite to people closest to the work.Rose has over 40 years of experience in technology and consumer-based industries. During her career, Rose has opened new businesses in the United States, been a general manager with full P&L responsibility and led major corporate transformations.As the Chief Transformation Officer at Xerox, Rose led the transition to the global industry and solutions business - integrating acquisitions, diverse cultures and operating units, to develop and execute the enterprise strategy.A dynamic speaker, Rose is frequently invited to speak at private and public sector events. She is listed in Forbes' 2012 Top 10 Women Business Leaders of New York. Her firm has been awarded the Inc. 500/5000 for five years. She has been a guest onCNBC, is quoted in several bestselling business books. Rose loves the blues and hanging with artistic and quirky types.