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    Transform Customer Experience: How to achieve customer success and create exceptional CX
    Transform Customer Experience: How to achieve customer success and create exceptional CX
    Transform Customer Experience: How to achieve customer success and create exceptional CX
    Audiobook9 hours

    Transform Customer Experience: How to achieve customer success and create exceptional CX

    Written by Isabella Villani

    Narrated by Jonathan Yen

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    About this audiobook

    Your customers are your future.

    Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.

    From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

    Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental, and non-profit environments.
    LanguageEnglish
    PublisherAscent Audio
    Release dateApr 9, 2019
    ISBN9781469072722

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