Returns have become a huge headache for retailers and a hassle for customers --  and the growth of online sales has exacerbated the problem. The cost of returns continues to skyrocket, impacting the bottom line, and at the same time, the negative environmental impact of returned goods is growing. Join Robin, Shelley, and special guest David Sobie, Co-founder and CEO of Happy Returns, a software and reverse logistics company that enables frictionless, no-box, no-label returns for merchants and consumers. Discover why new rules and restrictions around returns may alienate customers and whether technology can help reduce returns in the first place. We learn how UPS’s acquisition of Happy Returns is making returns a lot easier for customers and retailers –- not to mention making tremendous strides in positively impacting sustainability efforts. For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.