Returns. And it’s not just during the holidays. Recent reports estimate returns at about 16-20% of total retail sales with online returns climbing as high as 30%!  What’s going on here? We know most of these returns account for five to six billion pounds of waste annually, dumped into landfills and causing environmental damage. Why aren't more retailers using AI and enabling technologies to reduce returns at the point of purchase? Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, as they discuss the messy state of returns, and how retailers should view returns as an opportunity to improve processes, products, and the customer service experience.For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Be sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.