42 min listen
177. Beyond a transaction: Crafting an excellent Customer Experience - with Fran founder of And So The Journey Begins
177. Beyond a transaction: Crafting an excellent Customer Experience - with Fran founder of And So The Journey Begins
ratings:
Length:
42 minutes
Released:
Nov 19, 2023
Format:
Podcast episode
Description
In this week's episode, Anna chats with Fran, client experience specialist, about all things customer experience. Fran, founder of And So the Journey Begins, shares her knowledge on what customer experience is, setting customer expectations, making the experience personal, turning customers into repeat customers and much more. Episode Description: What do we mean by customer experience? (1:35) How can we set customer expectations? (6:56) How can we make the experience more personal? (21:38) The importance of repeat customers (28:38) Post-sale customer contact (33:31) Where can we find Fran on the web? (41:15) Resources: Learn more about Jewellers Academy Watch this episode on YouTube Join the Jewellers Academy Facebook Group Fran on Instagram Find Jewellers Academy on Instagram and Facebook
Released:
Nov 19, 2023
Format:
Podcast episode
Titles in the series (100)
6. Corporate Career To Thriving Jewellery Designer (With Karen Young): This week on the podcast we’re joined by the jeweller Karen Young. Karen had a successful corporate career and has made the transition to following the thing she loves - jewellery - and now has two thriving businesses. If you are considering making... by Jewellers Academy Podcast