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How to get your clients to trust the process every single time Ep 8

How to get your clients to trust the process every single time Ep 8

FromDamn Good Interior Designer


How to get your clients to trust the process every single time Ep 8

FromDamn Good Interior Designer

ratings:
Length:
45 minutes
Released:
Nov 7, 2023
Format:
Podcast episode

Description

SummaryDo your clients have a fear of creativity? In this episode, Cheryl and Liz dive into the art of building strong client relationships by addressing and alleviating the client's fears during the design process. The episode demonstrates the importance of understanding clients' psychology and the need to create unique, growth-inducing experiences while considering the significance of empathy and highlighting the challenges of balancing innovation with budget constraints and timelines. Cheryl and Liz provide valuable strategies and examples to enable business owners to navigate client concerns, foster trust, and deliver outstanding design outcomes.The Damn Good Designer Magazine is out! Click here to read it!Take a peek at the latest issue of the Damn Good Designer Magazine! Click below to get access. The latest design competitions - what you should be doing in 2024, answers to burning questions and more. In this Episode:[0:45] Cheryl discusses how to build solid relationships with clients who are threatened by their own fear during presentations.[7:19] Cheryl emphasizes the importance of recognizing and addressing clients' fears and uncertainties to secure a successful design outcome and how to overcome them.[10:01] Liz and Cheryl highlight the value of creativity in leadership and the challenges of balancing creativity with budget and timelines by organizing and addressing potential concerns before presentations to clients, ensuring intelligent communication and successful project implementation.[14:44] Empathy is important in understanding the client's fears and concerns. Cheryl and Liz share examples of how they addressed their clients.[20:20] Clients may initially reject design ideas without fully understanding the benefits, leading to a change of heart once the design is presented. Design rationale and visual openness of a space need to be considered, rather than simply following trends.[25:10] Cheryl and Liz emphasize the need to look beyond what is accepted or expected, and instead focus on creating new and unfamiliar experiences that lead to growth and development while also understanding clients' psychology when designing, as they may fear being rejected by their peers or not fitting in with the norm.[39:16] Cheryl's damn good truthRESOURCE LINKS:Thompson TradersWant to view their gorgeous line? We love this line and is a part of our trade program!Damn Good Designer - WebsiteBusiness coaching for interior designers with honest, real-deal guidance from Cheryl.The Business of Kitchen & BathENROLLMENT ENDS NOVEMBER 13!!Want to recession proof your business? Become the expert in the room. Let Cheryl and Liz help YOU do it with this go to "kick butt" three month kitchen and bath design coaching program.Cheryl's excitement for kitchens and baths is contagious! Gain extended knowledge in kitchens, baths, remodels, and new construction and how to anticipate the needs of clients and contractors.Sponsored by: The Design ParadigmDisruptive Reinvention. Are you ready? The Design Paradigm is a 12 month comprehensive and powerful business coaching program for creative entrepreneurs who are serious about...
Released:
Nov 7, 2023
Format:
Podcast episode

Titles in the series (28)

Join Cheryl Kees Clendenon and Liz Lapan, the dynamic duo behind the visionary and integrator balancing all the moving parts of a full service interior design firm in their no-nonsense and thought-provoking podcast, the Damn Good Designer. Each episode is full of damn good truths and real talk as they share invaluable insights on how to run and build a successful business while challenging the norms, the industry, each other and YOU. Emphasizing a business-savvy approach, Cheryl and Liz take you on a roller coaster of discovery, considering success from a different lens, breaking free from groupthink, and encouraging you to embrace your own authentic designer self. There is not much they will not say “out loud”. In this podcast, you'll find no room for conformity as they shatter the mold of one-size-fits-all business practices. Cherishing a "bad girl" reputation, Cheryl's fearless attitude showcases a refusal to follow the conventional wisdom, ask “why” repeatedly and reject what no longer makes sense in today’s world. If you're seeking a dose of inspiration, a splash of unconventional wisdom, and a refreshing perspective on the entrepreneurial world, the Damn Good Designer is your go-to podcast. Tune in and let Cheryl and Liz, along with their expert guests in the fields of designers, architects, landscapers, and other creative professionals, guide you toward building a remarkable business that defies norms and sets you on a path to unparalleled success."Get ready to challenge the ordinary and embrace the extraordinary! About the hosts: Cheryl Kees Clendenon- 2021 KBB Person of the year 2022 Design Studio winner Dallas Arts Awards 2021 Changemaker Design Hounds 200 or so years ago a child came roaring into the world feet first ready to show up and argue a cause. Just because. Her mother still maintains the story is- she was screaming-“why”- from the minute she landed wrong side up and slapped the doctor for disturbing her afternoon nap And to this day does not give “it” a rest except when she is sleeping. Which is where you will find her only between the hours of 2am and 7:30am. A belligerent non-smoker (in case you were wondering) and a frequent challenger of anything that resembles “normal” or desired by the masses, Cheryl is a natural born contrarian who talks faster than 2x speed on a podcast She gravitates towards wanting to help clients and designers who are the square pegs in a world of round holes, lose earrings impossibly frequently, fall off of platform shoes and are unapologetically saucy. Relaxing is not in the skill set. Life begins and ends with family. Her sacred words are: Why, Percipient, Whizbang and Profit. But please do not say the words: Package, Blocks, Red Flag, Overwhelm or Picked. Hives break out and it gets ugly. Liz Lapan VP of Everything, Interior Designer, Work Wife, Team Cook, Unicorns People ask, when did you KNOW you had found your ideal work wife- Cheryl will reply ” When she drew me 8 different cacti on her 3rd day because I said -find me a damn cactus” The woman who has never been through an airport without being extended an invitation to stop and play show and tell with the contents of her backpack, can single handedly plow snow with a rake and rescue her boss in a snowstorm in Arizona.–yes, I said Arizona–after sleeping all night in a tuna can of a rental car. An accomplished designer in her own right with an amazing sense of color and pattern, Liz can wear the designer hat in the morning, the project manager hat at noon and return to the office being the ultimate manager of all the things. Client’s love her, Subs respect her and the team adores the woman who gets “it” done-whatever “it” may be. RESOURCES: www.damngooddesigner.com https://www.theinteriordesignparadigm.com/