Ready to scale? Get your Free 360 Audit to Uncover holes and opportunities in your business right now: www.theenterpriseceo.com/360audit Hit us up on IG! @kaelinpoulin & @realbrandonpoulin ? Discover the Ultimate Loyalty Booster! ?Are you tired of feeling like businesses just don't care about your loyalty especially as the ticket price sky rockets? ?Join hosts Brandon and Kaelin Poulin in this episode of Big Business Mistakes as they spill the beans on a major customer loyalty blunder! ?Picture this: You've been a faithful customer of car and boat dealerships, and what do you get in return? Crickets! ? No updates, no exclusive offers, nada! ?It's time for a loyalty reality check! ? Don't miss out on this episode where the hosts stress the critical need for businesses to stay connected with YOU, their loyal customers and reduce friction in the buying process. ??Opportunity is knocking, and businesses are missing out on easy sales! ?Tune in NOW to uncover the secret sauce to avoiding this common business blunder and skyrocket your loyalty perks! ??Your loyalty deserves to be rewarded. Find out how! ??I Can't Believe They Said That:"The lack of follow-up in high ticket purchases is mind boggling to me." - Brandon Poulin“You want the person yelling on the phone what they're mad about so that you can write it down and give that feedback loop back to the team so that they can fix it in the future.” -Brandon PoulinDon’t Mistake Forgetting These:00:07:44 The horror story behind Brandon’s electric bike purchase.00:15:01 A surf amusement park sounds awesome right? Not if you cant find where to park! Lessons on poor planning around amazing ideas.00:25:47 Look out for the bait and switch in restaurants. A mistake that can eliminate customer loyalty. 00:31:54 Why is it that if I make a high ticket purchase, I feel ghosted by a company?