Today’s guest is Jamie V. Parker. Jamie is the founder of Process + Results, which provides people leadership development for Lean-practicing organizations. With 17 years of multi-unit operations management experience, Jamie specializes in helping operations managers build engaged & adaptable teams, integrate improvement into their culture and overcome their most pressing challenges. Links The Gold Mine by Michael Balle Creating a Lean Culture by David Mann Simon Sinek: Why Leaders Eat Last Radical Candor by Kim Scott Connect with Jamie on LinkedIn Jamie’s Website Process + Results   Get on-demand access to some of Jamie’s most-requested mini-trainings and talks covering things like: The transition from DOING Problem Solving to COACHING Problem Solving Spark Improvement Behavior through Effective Recognition Feedback The Role of Ops Leaders in Integrating Lean   To get access to those free resources, head over to: https://processplusresults.com/free/