Today’s guest is Skip Steward. Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He has spoken both nationally and internationally. Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in my hometown of Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence. Skip is a co-host of one of my favorite podcasts Connecting the Dots.  Here is our guest, Skip Steward Connect with Skip on: LinkedIn Twitter   Connecting the Dots Podcast