Today’s guest is Gemma Jones. Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people. In 2018, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations be the best they can be, through a combination of Lean Thinking, Toyota Kata, Visual Facilitation, and Experiential Learning. Gemma is based in Cheshire in the UK. Links: Connect with Gemma on LinkedIn Connect with Gemma on Twitter Gemma’s Company Spark Improvement Kata Girl Geeks Book recommendation: The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier