In this episode, Steve Fretzin and Susan Ibitz discuss:Soft skills are marketable and make you employable.The relationship behind know, like, and trust. Starting soft and inviting questions. Tips about nonverbal communication.  Key Takeaways:If you’re not selling a product, you are selling yourself or your service. If people don’t remember you when you talk, there is a problem. We have two ears and one mouth, use them proportionately. Treat others the way they want to be treated and you will be remembered as remarkable. Gather the baseline information before you jump to solutions or try and fix without understanding the client’s problem.  "In law sales and networking, you establish rapport and you use words, which are more important than the body. Words are be more important because I pay attention. Be present." —  Susan Ibitz Connect with Susan Ibitz:  Website: https://humanbehaviorlab.com/Email: susan@humanbehaviorlab.comYouTube: https://www.youtube.com/channel/UCsAwKi2NQchiXWrrMd9-uXALinkedIn: https://www.linkedin.com/in/susan-ibitz/Twitter: https://twitter.com/HBehaviorLabFacebook: https://www.facebook.com/SusanIbitzHBL  Instagram: https://www.instagram.com/humanbehaviorhacker/ Thank you to our Sponsors!Legalese Marketing: https://legaleasemarketing.com/Moneypenny: https://www.moneypenny.com/us/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: The Ambitious Attorney: Your Guide to Doubling or Even Tripling Your Book of Business and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Show notes by Podcastologist Chelsea Taylor-Sturkie Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.